01392 873899 384 Topsham Road, Exeter, EX2 6HE

Denplan Excel – Showing You How We Care

February 14, 2016

In 2013, after a very successful CQC Inspection, Nick decided that he wanted to take himself and the practice to an even higher level and be assessed by Denplan for their prestigious ‘Excel’ status. Denplan ‘Excel’ is an advanced quality assurance programme developed for dentists to help support clinical governance, professional regulation and excellence in patient care and communication.

Our assessment consisted of a very comprehensive inspection of our facilities, how we care for our patients, the services we provide, infection control and decontamination including protecting our staff and our patients, clear documentation of our procedures and effective hand hygiene measures as well as checking our sterilisation procedures and where possible that we use single use items.

They also looked at risk management and patient safety, checking that we had adequate medical emergency equipment, disposed of clinical waste correctly and had met fire safety regulations.

Practice Management assessment included checking that our staff were suitably qualified and continually updated their knowledge as required by the General Dental Council. Equipment was checked to see that it was serviced and maintained regularly. Legislation and documentation relating to Health & Safety, keeping confidential information safe, our radiographic procedures and clinical record keeping were all scrutinised.

We received a wonderful report from our Denplan assessor and some suggestions for taking the practice into the future building on our ethos of ‘preventative dentistry’. We built our website to provide a point of contact for patients but to also provide information on different dental and health topics. We also supported one of our nurses through the Oral Health Educators Certificate so that she could provide bespoke ‘one to one’ support on diet, effective brushing techniques and smoking cessation. We had our hygienist join the team to support the dentists and orthodontist with gum health and maintenance.

Nick was re-assessed in January 2016 and again we received a glowing report from our assessor Richard, who kindly wrote:

‘…this is a lovely, well run practice and I was impressed how conscientiously you endeavour to maintain the highest standard of care for your patients. You are very motivated and dedicated to achieving a safe, caring and welcoming environment in the practice.’

We are especially proud to have achieved this accreditation as Denplan Excel has just recently been accredited itself by the United Kingdom Accreditation Service (UKAS). This is the first dental service worldwide to have achieved such recognition and provides assurance to patients that the assessment process is competent, impartial and credible.

If you would like to know a little more about what happens ‘behind the scenes’, please speak to Nick or Ali or for more information on UKAS or Denplan Excel please go to the following links:


Article written by Ali Dee-Shapland

February 2016


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