01392 873899 384 Topsham Road, Exeter, EX2 6HE

New Patients

Welcome to the Dee Shapland Dental Surgery: We are currently accepting new patients!

Nervous Patients

Many people have a fear of visiting the dentist, usually due to a previous bad experience. We believe it is important to build a trusting relationship with you so that you attend dental appointments regularly to prevent further dental problems.

Nick has a calm and gentle manner and is known for putting patients at ease. We want you to feel confident about coming to see us by getting to know us before having any dental treatment. We ask that you tell us about any fears or anxieties that you may have and you are welcome to book a time, free of charge, to come in and meet us informally and discuss your concerns. Our team has been built on the caring ethos of the practice and will listen to you to help you overcome any anxieties you may have before you attend for your first appointment.

First Appointment

At you first appointment we will normally ask that you attend at least 10 minutes before your appointment time. You will be greeted by our friendly reception team and shown into our waiting room. We will offer you a complimentary hot or cold drink and will ask you to complete a Medical Questionnaire – this will enable us to address any concerns you may have and help us to treat you safely. We have a selection of up to date magazines and a daily newspaper for you to enjoy in comfortable surroundings.

You will be shown into the surgery by your dentist and made to feel comfortable. We will take time to get to know you, listen to your needs and concerns and always inform you of what we are going to do for you.
A thorough dental examination of your teeth, gums, jaw joints, soft tissue (oral cancer screen), occlusion (bite) and cosmetic assessment, if required, will be performed. If necessary we will take dental photographs and any necessary x-rays to give us information about areas we can’t see such as the underneath and along the side of your teeth and the supporting bone.
Once the x-rays have been analysed, the dentist will discuss his findings with you, including any treatment that may be required. He will take the time to answer any questions you may have. You will be given all the options and any agreed treatment will be put into a written treatment plan with a no obligation estimate.

For your safety and our safety

Cold sores are clinically known as Herpes Simplex Virus Type 1.

They are infectious and are most infectious at the blistering stage.

Equipment used in the dental surgery such as the drill or ultrasonic scaler releases aerosols and if these are contaminated with the virus and transfer into your or one of our team’s eyes it could cause infection, pain or even result in loss of vision.

We ask you to please rebook your appointment if you have a cold sore.

Follow On Care

Once any proposed treatment (if required), has been completed, the dentist will advise you of when you should attend for your next examination appointment. This will vary between 3 – 12 months, depending on your teeth and gums and your risk factors. As a practice we are focused on preventative care and want to maintain your oral health to prevent further problems from arising.

Confirming appointments

We will provide you with written details of appointment dates and times but will also remind you of any forthcoming dental appointments by phone. Please let us know if you prefer not to be contacted or if you change your contact details.

Cancellation Appointments

If you are unable to attend an appointment we ask that you give us at least 24 hours’ notice so that we may offer that appointment to someone else who needs treatment. We will – unless in special circumstances, charge for any missed appointments.

Payment

We ask for payment for treatment after each appointment. If you have a long course of treatment you will be able to discuss with the dentist about how to spread the cost prior to commencing the treatment.

Feedback

We constantly strive to improve our services to you and ask that you provide us with feedback.
If you have been happy with our care, please recommend us to your family and friends, any of our team will be happy to issue you with some ‘Refer a Friend’ cards.

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